As a company, Younger & Son is dedicated to serving it's customers with great consideration.  We DO answer our phone, and we DO answer emails, and your satisfaction is our primary concern. Please familiarize yourself with our policies and shopping cart features.
You MUST be a Licensed Retailer to purchase from this site.  Email us for instructions on how to provide us with your proper identification for our records.
Because we do not charge any handling fees,  a minimum purchase of $20 is required.

Ordering products  from our on-line store is very simple.  Just browse the merchandise and when you find an item you wish to purchase, simply choose any applicable attributes for that item (size, color, etc.), enter the quantity you wish to order, and click on the "Add To Cart" button.  

 If you wish to put some merchandise aside for a later purchase, you can use our "Wish List (Saved Cart)" feature, by clicking on the "Add To Wish List" button, rather than Add to Cart..  Your "Saved" shopping cart orders will remain available for 2 weeks time. When you are ready to order, just add them to your current shopping cart!  Please remember that, due to market fluctuations, our product availability and prices are adjusted weekly.

When you are done shopping, click one of the convenient "Check Out" or "Current Order" links found at various places on each page. This will take you to the Order Summary page. From there, you can adjust quantities, delete items from your shopping cart, continue shopping, or continue with the ordering process.  You can also move items to your "Wish List" for later purchasing.

As soon as your order is verified, you will be sent a confirmation email and summary of your order, along with information to contact us if it were necessary.  Orders received during regular warehouse hours, prior to FedEx pickup, will usually be shipped the same day.  Orders received after 4pm or on weekends, will be shipped the next business day.  We will contact you for verification of your order and shipping charges before it is billed and shipped.

Please Note: Your current ordered items will "Time-Out" after 20 minutes of inactivity.  If you know your shopping session may be interrupted, you can place your items in the Wish List, so you will not lose your choices when you return. 

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On-line orders can be paid through the checkout process by: 

• Credit Card - MasterCard or Visa
• Purchase Order - Customers may pre-arrange payment and receive a PO (Purchase Order) number from us.  This can be used as a payment method in the checkout process of the store.
• Phone/Fax (All Payment methods including Personal Checks, Certified Check or Money Order) Choosing the Phone/Fax payment option in our order form will generate a printable order summary which can then be mailed or faxed to us. This method is perfect for customers wishing to pay by money order or certified check, or those who just wish to avoid sending credit card information over the internet.
  Please Note: Choosing Phone/Fax payment method will NOT enter your order information into our database.  We must receive the order directly from you or it will not be processed.  Also, if your payment is by Personal check, your order will not be shipped until your check has cleared our bank.

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All Shipping is done by way of Federal Express.  Please contact us directly if you need to make other shipping arrangements. 

Because of the nature of our products, variables in actual weights, as opposed to weights assigned to the products, may cause the on-line shipping calculations to be incorrect.  If a discrepancy arises in the actual freight charges, as opposed to the on-line calculations, we will contact you directly before billing and shipping your order. 

Also:

1. If we receive an order that has items which are out of stock,  we will notify you immediately. You will be given the expected shipping day of out-of-stock item and offered the option to place that item on back-order or delete it from your order. 
2. We do not charge any type of handling fees, nor do we make a profit on shipping fees.
3. Merchandise which is shipped back to us due to an incorrect address will be billed for any shipping charges that we are charged.

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Receiving Damaged Merchandise-  All of our merchandise is inspected for quality prior to shipping.  If damages occurred during transit, please report all damaged merchandise to the  FEDEX Customer Service at 800-463-3339.  FEDEX  will reimburse you for your damaged merchandise.  Also, please contact us, or FedEx, in the case that your tracking number is showing that your package has been delivered, but you did not receive it.  FEDEX may have delivered your package to the wrong address, and it is their responsibility to locate the merchandise's whereabouts.

If you experience any difficulties we are here to help - call (215) 362-2828 for assistance from our staff.

Contact us for any issues that would involve a return or replacement, and we will be happy to make arrangements.

Please report any missing merchandise or order mistakes within 48 hours of delivery so that we can correct any errors promptly.

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Your online Login Account will also give you access to your Saved Cart or your previous order.

Only your name, address, phone, E-mail address and your shipping information is maintained on our database. The database resides on a secure server and we must enter user id's and passwords to access this information. Unlike most E-commerce sites , we do not maintain or store your payment information in our customer database. Therefore you will need to enter that each time you order from us. 

The first time you log on to our site, you can start this process by clicking the " Login" button, or waiting until you check out for the first time. YOU WILL HAVE TO ENTER YOUR PAYMENT INFORMATION EVERY TIME YOU ORDER FROM US! WE DO NOT KEEP THIS INFORMATION ON OUR SERVERS!

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Any payment information you provide us with, is filtered through and encrypted using the latest 128 bit or greater secure encryption. Our "Secure Certificate" (SSL) is issued by GeoTrust, a leading provider of web security certificates. Younger & Son, Inc. has purchased a private certificate, which is applied directly to the Cut Flowers & Greens website, and to the Floral Supply Store.  Click the image below to view the certificate.  Secure encryption exists in the checkout process pages of the sites.

At the time of your order submission, you will automatically be E-mailed a receipt for your transaction. This receipt will contain NO INFORMATION about your payment.

We (Younger & Son) will also be E-mailed notifying us you have placed an order. We must then log on to a database located on our secure server. This database is accessed through 2 "secure checkpoints" using 2 distinct log-in ID's and 2 distinct passwords. Any attempt to access this information without providing those 4 different items in their correct order, will lock out the person trying to access this information.

Additionally, any payment information you provide us with, is further encoded in the database itself, and we are the only ones capable of accessing that information. 

While most online stores keep your payment information in their database, our payment database deletes this information when order processing is completed.

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It is the strict policy that under no circumstances do we sell or share any information you provide us with to any outside or third parties. We keep in the strictest confidence, any information you provide us with via E-mail, through our Online Store ( via order submission, form submission, etc.), written, phone, mail, or any other form of transmission. This information is limited to our company use only for filling your order.  WE ALONE maintain this data and do not sell it, give it away, or share it with any unauthorized persons, companies, etc.

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